Remote and onsite it help desk services
REMOTE AND ONSITE IT HELP DESK SERVICES
Problems with technology can arise anywhere at any time and access to an IT support help desk is crucial. When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. VR Networks IT Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. When users call our help desk, they can be sure to have their needs understood and addressed promptly. Through our Service platform, you will have full transparency into what our remote and field dispatched engineers are working on for you. You maintain full visibility and control while we provide reactive and proactive support for your user base.
Our simple Pricing Calculator handles companies with up to 5 locations, 50 computers or 10 servers.
What’s included:
- Unlimited Remote Support
- 15 Minute Response Time
- Cyber security Protection
- Data Backup Management
- Network and Server Management
- Dedicated Account Manager
- Scheduled Technology Reviews
- Asset Management
- Secure Remote Access for your Employees
- Best Practice Policies
If you need pricing on larger networks, standalone Managed IT, Cloud Hosting, Cloud Migrations or Supplemental IT Support, please contact us directly.
Regain Control of Your Core Business
Our Managed IT Help Desk Support Services can play a pivotal role to help you regain control of your core business without having to worry about managing your software and hardware. You can focus all your energies on your core business while your IT environment lies in the safe hands of an expert team of certified professionals who are the best at what they do.
Help Desk Service Offerings
VR Networks’ offer IT Help Desk Support Services to you through two customizable and efficient service models. As per your business needs, you can choose any of the following that fits your best business Model:
Standalone Help Desk Model
Through the ‘Standalone Help Desk’ Services Model, we offer IT Help Desk Services to you in an entirely independent mode where we take total care of your IT environment. Moreover, you can avail these services through a customizable services portfolio where you can choose the help desk support services that are best suited as per your business and IT environment needs.
Help Desk + NOC Services Model
Through the ‘Help Desk + NOC’ Services Model, we offer IT Help Desk Support Services in combination with Managed NOC Support Services. In this model, we take complete care of all your IT and NOC related issues. Moreover, you can avail both the IT Help Desk and NOC services through a customizable services portfolio where you can choose the kind of support services that are best suited as per your business and IT environment needs.
Critical Incident Management
Our Help Desk Support has a separate, well-defined process and team that handles critical incidents. During the event of a critical incident, our Critical Incident Management Team (CIM) springs into action and works ceaselessly to resolve the issue. The CIM also coordinates with the relevant business and IT stakeholders to keep them regularly updated based on the escalation matrix.
Proactive Infrastructure Management
Our Proactive Infrastructure Management Services will help to monitor, manage, and optimize your core computing infrastructure. Our certified engineers will help you to gain maximum benefits from your technology investments and help decrease your business costs.
Onsite/Offsite Helpdesk Services
We provide both onsite as well as offsite helpdesk support services. Our onsite helpdesk support, we provision an onsite resource who will work at client’s IT department. Our offsite helpdesk support, we offer remote support run from our state-of-the-art support center. Either of the support services will help you to eliminate your IT support worries and concentrate on your core business functions.
Tiered-Level Support
We offer IT Help Desk Support through four well-defined tiers: Tier 0, Tier 1, Tier 2, and Tier 3 Support. Each of these tiers handles help desk ticket support and resolves issues of different severities that require varying levels of expertise.
24x7x365 On-demand Help Desk Support
Our Help Desk Service plans include live 24x7x365 days on-demand support. You can reach our expert help desk staff via the phone, email, or web support.
Account Management Automation
We offer automated user provisioning and de-provisioning processes in our Help Desk Services by using workflow and identity management tools.
Advantages of VR Networks End User IT Support Services
Technology Advancement
Full support for today’s most robust cloud, physical and hybrid cloud IT technology.
Reduced Cost
Simple predictable monthly fee structure to ensure you receive support scaled to your company’s exact needs and budget.
Compatibility and Transparency
On-demand support with engineers certified in Cisco, Citrix, Microsoft and VMWare technology. Fully auditable tightly governed OLAs and SLAs.
READY TO DISCUS
YOUR NEXT PROJECT?
1. Fill out the Form – Your information is safe with us
2. Initial phone discovery – Our technical staff will contact you to understand your network set up
3.Exploratory Meeting – Site Survey
4. Submit Findings – Use the information as you wish with “No strings attached”
Great Words from clients
Read Testimonials Now!
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VR Networks has consistently provided timely, value-focused services for our Company, and the quality of the technical support has been outstanding. VR Network’s staff members are knowledgeable and friendly, and the services are always tailored to the individualized needs of our organization. I would highly recommend VR Networks Inc who needs cost-effective and customized IT Services.
They helped us with our configuration, security, and set up. They are very reasonable and easy to work with. With all the experience that they bring to the table they can help with any situation and are very hands on to their approach. You can’t lose with VR Networks.
+50,000 Clients Trusted Our Services Since 2004
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